Summary
YOU published a story on November 17 in which an unnamed police source made allegations about the way in which emergency calls relating to the Farah Adams murder inquiry in Glasgowwere handled. As a police investigation is underway, it would be inappropriate to comment on the actual case at this time, other than to say that BT has very precise and strict arrangements agreed with the emergency authorities.
I'd like to reassure your readers that BT's 999 operators treat every single call they receive as a genuine emergency call and take all the appropriate actions to ensure that absolutely no time is lost in dealing with the call.See the full content of this document
Extract
Bt's Methods of Dealing with 999 Calls
BT answers 30 million of the 37 million emergency calls made in the UK each year from ...
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