Summary
THE Financial Ombudsman Service received more complaints about Lloyds Banking Group in the first half of 2010 than the total number of complaints for Santander, Royal Bank of Scotland and Barclays put together.
The FOS dealt with 22,420 complaints relating to Lloyds, of which 12,750 cases related to Lloyds TSB, with 8474 cases concerning general insurance policies sold by the bank - swelled by the consumer and regulatory campaign against the inappropriate selling of payment protection insurance (PPI). Lloyds quietly pulled out of selling PPI across all its brands in July.See the full content of this document
Extract
Lloyds Accounts for Most Financial Services Complaints
Barclays was the subject of 9215 cases submitted to the FOS ...
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