Scottish Call Centre Operator Opens the Door to Offshoring Strategy
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Summary
TELECOM Service Centres, Scotland's biggest contact centre company, yesterday said it had entered into "working relationships" with two major offshore organisations - Transworks in India and Dialogue in South Africa.
While the new deals mark TSC's first move towards a long- resisted outsourcing strategy, the Larbert, Stirlingshirebased company yesterday insisted it would not lead to job losses in the UK.See the full content of this document
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Scottish Call Centre Operator Opens the Door to Offshoring Strategy
TSC, which employs 2500 working at eight call centres in Scotland and the north of England, added that it was "...
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