Passenger Complaints Up 52per Cent On Virgin West Coast Trains
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Summary
COMPLAINTS from passengers on Virgin Trains between London and Scotland have soared as the line experienced continuing difficulties following a GBP9 billion upgrade.
The company was hit by a 52per cent rise in complaints in the last financial year and registered more than twice the level of official grievances than any other train operator, a report by the Office of Rail Regulation published yesterday showed.See the full content of this document
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Passenger Complaints Up 52per Cent On Virgin West Coast Trains
By contrast, passengers on the troubled National Express Ea...
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