Praise for Bank Charter Progress

The Herald › March 02, 2011

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Summary

Royal Bank of Scotland yesterday published an independent audit of its customer charter, and said it was making progress towards being "Britain's most helpful bank".

It says the audit by Deloitte of "25 stretching goals" had found 20 of them had been met in the first six months.

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Extract

Praise for Bank Charter Progress

Highlights included serving 75% of customers in the busiest b...

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