Summary
HM Revenue and Customs was today slated as "not good enough" by an influential MP after about half of all calls to its contact centres went unanswered.
A new report by the the National Audit Office says that 57% of the 103 million inquiries were picked up in 2008-09, compared with 71% the previous year.See the full content of this document
Extract
Tax Call Centres 'Only Answer 57% of Calls'
Callers waited almost four m...
See the full content of this document
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