Tesco Sorry Over It Problem

The HeraldJune 24, 2011

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Summary


TESCO Bank has issued an apology after customers were locked out of their finances for a fourth successive day due to a technical crisis at the online operation.

Significant numbers of extra workers were called in to deal with complaints from angry customers who were directed to the bank's main contact centre in Glasgow city centre.

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Extract


Tesco Sorry Over It Problem

Problems arose at the weekend when Tesco Bank, based in Edinburgh, switched the details of 850,000 savings accounts on to its own comp...

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