Great Staff - Shame About the Litter, Seats, Timetables, Tickets and Toilets Inspections Confirm That Scotrail Is Failing Passengers in Key Areas Inspections Confirm That Scotrail Is Failing Passengers in Key Areas Analysis Analysis Scotland's Track Record

The Herald › July 31, 2009

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Summary

SCOTRAIL'S annual report card shows some serious room for improvement - and if the words "must try harder" lack the necessary bite, the GBP938,000 fine should leave enough of a welt on the palm.

While the rail operator exceeded authorities' tough benchmarks in several areas, including customer care and staff performance, many of the problems flagged up by The Herald's special report on Scotland's Track Record have been investigated and confirmed by Transport Scotland.

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Extract

Great Staff - Shame About the Litter, Seats, Timetables, Tickets and Toilets Inspections Confirm That Scotrail Is Failing Passengers in Key Areas Inspections Confirm That Scotrail Is Failing Passengers in Key Areas Analysis Analysis Scotland's Track Record

Among the more alarming failings is ScotRail's poor track record in toilet provision, both in stations and on trains themselves.

Against a high benchmark, with an index mark of 99 demanded,...

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